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Buying battle coins NOT working !


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#1 Koela11

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Posted 20 April 2016 - 03:00 PM

Dear Crew,

 

Could you please check why buying the Battle Coins is not working ?

 


The following error code comes up:

 

Exception in KgbPaymentUpdate. Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

 

 

Also the screen looks somehow distorted, see pic

 

 

 

 

 

 

 

Attached Files



#2 Losermaker

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Posted 20 April 2016 - 11:00 PM

I had the exact same problem back in September 2015 and notified Customer care by e-mail. They said they would look into it, in between doing work on the new app.

 

and more recently MickM told us they are working on it:

http://forum.strateg...ins/#entry46927

 

Looks like we just have to wait...

Regards,

Losermaker



#3 Koela11

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Posted 21 April 2016 - 08:17 AM

Thanks for your info Losermaker :)



#4 GaryLShelton

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Posted 27 April 2016 - 11:29 AM

Definitely ask about this directly to customercare@stratego.com
The complete GS&F Rules can be found here: http://forum.strateg...rum-rules-2016/

Draw Refusal Rules, specifically, can be read here: http://forum.strateg...604#entry339604

#5 Gwynplaine

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Posted 09 July 2016 - 01:57 PM

Definitely ask about this directly to customercare@stratego.com

 

Greetings, all!

 

Do I understand correctly that the purchase of Battle Coins is still unavailable and unresolved for the present, or has someone heard anything through the grapevine?

 

Thank you!

 

Gwynplaine


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#6 queenbee1

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Posted 09 July 2016 - 09:58 PM

Instead of a regular Credit Card try your Visa ATM card and I will bet it works.






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