Posted 05 December 2016 - 04:49 PM
The Customer Care may not have time to look at evidence for this .
There was a problem this year with a player getting points from CC without evidence and reaching 950 ELO.
He was put back to his normal level of 650 but this could result in players being reset to 100.
Everyone unfortunately experiences lost points to these glitches but most people never get any points restored . It will never be possible to look at every case so , for the leaderboards to be credible , it is better that nobody gets points back.