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''Aw snap page''and stratego freezing after 15 minutes connected to it


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#1 innergamer

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Posted 2 weeks ago

Hi, I need help to know what I can do to fix this loading page issue, that is the ’’aw snap message’’. Every 15 to 30 min the page shows up and I always need to reload. I can access the website but cannot play any game seriously because the graveyard does not appear after reloading the page and also I get kicked out of certain games when i am playing them  resulting in a loss. Cannot play to keep my rating if this still goes on. Also, I cannot see who I played recently with which is I believe a common issue for many players.Have you heard anybody having the same issue that I have  so I can fix it properly& thank you for your quick replys.



#2 innergamer

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Posted 2 weeks ago

also guyz i contacted customercare@stratego.com. and 75% of the time they don't answer my requests and answers and that is why i am posting here.



#3 GaryLShelton

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Posted 2 weeks ago

Sorry for the experience, innergamer.  If it's not replacing a modem or router, then I'm out.  :)

 

Maybe someone with computer expertise can chime in here with a tip.  They may want to know what device and browser you are using, and what browser version, among other things.  As far as the recently met players  feature.  This bar disappeared from the desktop version quite  a long time ago now.  Maybe someone knows.  I play on the new app and it doesn't work there either, the the button is still there to press.  Today you just see a blank screen when you do.

 

Also, moved your topic here as it has nothing to do with single player.



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#4 GaryLShelton

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Posted 2 weeks ago

Here's a link to a possible answer I found to an answer suggested by Losermaker on clearing the cache in IE. It may not exactly apply if you use Chrome or anything else.

http://forum.strateg...130#entry454130

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The complete GS&F Rules can be found here: http://forum.strateg...rum-rules-2016/

Draw Refusal Rules, specifically, can be read here: http://forum.strateg...604#entry339604





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