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won game, but lost points


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#1 ghostshadow0

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Posted 23 September 2018 - 04:39 AM

I won a game against Sif, but I lost points???

https://imgur.com/a/wUeefQU



#2 Traxex

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Posted 01 October 2018 - 06:23 PM

Same thing happened to me! Just won a game against This Is Pain and LOST points.. Lol...???? Please do somthing about it
https://imgur.com/a/GgHVNqa



#3 Napoleon 2ème

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Posted 02 October 2018 - 05:49 PM

Strange is, you lost "only " few points although the difference of rank was low


I  never lose, I win or I learn…


#4 Jesus_saves

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Posted 04 October 2018 - 09:08 AM

I found tow sourced for this strange behavior which are an easy explanation: 

1. There was a point change from a past event (2-4 weeks) happening just at that time (in this case a reduction of points for a glitch (someone dropped out of a game, you got points, confirmed this and this was adjusted))

2. With the ipad / iphone if you search for a game and it takes to long to cancel search, often when a match is just about to be assigned (you don`t see that though) you loose the points, and you have not even noticed that, you play another game, win get a few points but the balance is negative, so it seems you lost points in the game, but in fact this is not true. 

 

So in most cases you won points but the balance makes it negative, you have to figure out what the balance is. 

 

Just stop aborting games searches has helped me with the ipad / Iphone. I never saw this playing with a browser with the computer happen. 

 

hope that helps / explains....

 

john



#5 YOU ARE MALAKA

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Posted 03 November 2018 - 04:23 AM

hi, i played 2 games i won but i didnt get points.
unfortunately i dont have pics of my elo before and after the games.
hope take it back :)



#6 sir_balanos13

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Posted A week ago

i won but i lost points i hope one time i will take it back :)

https://imgur.com/a/eIZaCRb



#7 sir_balanos13

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Posted 4 days ago

thanks for your attention nice system ;)



#8 Fks

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Posted 4 days ago

i won but i lost points i hope one time i will take it back :)
https://imgur.com/a/eIZaCRb

Usually this means there was a misdirection of points previously and the system is correcting it self or it's glitched out now and the system will correct it self later on. I don't believe the MT is giving points back for this problem at this point in time. Feel free to email customercare@stratego.com if you have any issues on site for future or regarding this.

Proud Member of the North American Stratego Federation (NASF)

 





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