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Lose points while winning a game


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#1 spyros77

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Posted 29 July 2015 - 09:04 PM

I was playing with Morx and after a good game I won. However the system deducted from me 4 points!!!

 

Can you please moderators restore my points since I was playing with a player with 896 points?

 

http://i.imgur.com/5bUgqvI.png

 

Morx can  confirm

 

Thank you


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#2 Morx

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Posted 29 July 2015 - 09:06 PM

I got -11 in this game, but I lost in a situation that was maybe a draw. Complex end game.

 

Morx



#3 spyros77

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Posted 29 July 2015 - 09:14 PM

I got -11 in this game, but I lost in a situation that was maybe a draw. Complex end game.

 

Morx

Maybe a draw? Why you are saying this since I CAPTURED YOUR FLAG!!!. Just admit that you lost. 

 

A situation when someone doesn't believe that lost a game. It is just a game..have fun and get serious



#4 spyros77

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Posted 05 January 2016 - 12:33 PM

I was playing with Morx and after a good game I won. However the system deducted from me 4 points!!!

 

Can you please moderators restore my points since I was playing with a player with 896 points?

 

http://i.imgur.com/5bUgqvI.png

 

Morx can  confirm

 

Thank you

No feedback from the moderators after 6 months



#5 spyros77

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Posted 05 January 2016 - 12:34 PM

Again the same situation..

 

http://i.imgur.com/8C0coLY.png

 

Will the moderators give my points back for this case as well?


Edited by spyros77, 05 January 2016 - 12:34 PM.


#6 SymmeTric

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Posted 05 January 2016 - 01:15 PM

Again the same situation..

 

http://i.imgur.com/8C0coLY.png

 

Will the moderators give my points back for this case as well?

 

Hi spyros77!

 

This bug sometimes happens, when you lost or won  a game before the game you presented, but your points were not deducted or assigned the game before.

Tsak89 is, according to your screenshot, a bronze marshall. So if you lost the game with Tsak89, more than 13 points would be deducted. You won the game vs. Tsak89 so you would only gain a few points. The possible game you lost before should have cost you around 17-18 points, and is then (possibly) compensated with the points you won vs. Tsak89.

 

I hope this comment is helpful.

If it is however not satisfying, of course we will open a case for you then!


There are no great limits to growth because there are no limits of human intelligence, imagination, and wonder.Ronald Reagen

#7 spyros77

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Posted 05 January 2016 - 01:42 PM

Hi,

 

I lost 13 points from my record..so yes it isn't satisfied what you are saying..The same happened with Morx 6  months ago when i lost 4 points while I should have won at least 10



#8 Fairway

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Posted 24 January 2016 - 12:23 PM

email this to customercare@stratego.com and they will do their best to give you back your points.


WINNER of the first ever Astros Stratego Series! :D




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