I agree 100% with you that this site should have a broad appeal to the largest possible audience. There should be as many different people of ALL ages (and the younger the better) and all levels (perfect place to start playing, get better and perfecting it).
However, all the bugs but even more so the attitude/behaviour of some/many players are exactly preventing all this.
Since the bugs won't be fixed (there are NO programmers, so we are stuck with how they left it), all that can be done is at least do something about the attitude component. That is were the moderators come in.
They have to do something but it is not always easy exactly what they should do and should not do, because they have to walk a shaking rope: a perfect balance on being strict enough to stop the most common and obvious offenses and on the other hand not end up as a dictator or police state.
Once you take the wrong exit or turn on that road, all you can do is go back and take the right one. You can't just keep driving around and getting more frustrated in the process.
A huge mistake was made here by accepting multiple accounts and then instead of going back on the right track by eliminating and prohibit them in words and actions, they started defending that choice, saying the admins had them (and I think admins SHOULD have them) so they can have them as well (makes NO sense at all). Other people then started using that defense as well, along with other crappy reasons.
This is not a knock at the mods (because they are stratego lovers just like you and me) or a an attack at an individual member. Let's be clear about that before we get stuck in that swamp.
This resulted in police state like actions and the reactions etc etc, all resulting in exactly the opposite of what everybody wanted (mods and fair players). The results (mostly a huge level a distrust) are all over this forum and affect many many games and even tournaments.
We have to get back on the right track, meaning eliminating duplicate accounts IMMEDIATELY, making clear and fair rules (no police state/witch hunting) and transparancy.
We all just want to have fun here, but you can't have fun running around blindfolded in a minefield (crappy lotto players excluded).....