Perhaps the relative truth is that there are too many immature game board tossers in general, who also perhaps play very well and keep the site busy. likely, some of them also purchase slots and piece decorations and generate such profit. Resolution issues such as these usually boil down to profit over customer service anyway, not some absurd sleeping better at night excuse which defaults to the perpetrator, not the victim and says alot about where the truth of the matter may actually lie. Perhaps some moderators/staff/abusers/friends of all these people enjoy the occasional disconnect while using the site under anon names where elo isn't of concern-as stated here already by others. if you are not a poor sport, you will simply need exercise a little more of that exceptional grace and patience to allow for various child-like a-holes of the world to come and participate along with you because some of them are actually in charge of decisions sometimes. many great solutions have already been suggested so why not employ them? the answer seems obvious.
Those decision makers are likely thinking, You cant please everyone all the time anyway, so why bother?